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General Information for the Instructing Party

• It is the responsibility of the instructing party to settle payment for any bookings or aborted bookings. 

• Please note that unless you have approved account terms with us, we will not carry-out the booking until payment has been received.

Abortive Fees

• Agents must ensure that all parties involved are aware that a minimum of 48 hours notice (excluding weekends) must be given to cancel an appointment. Less than 48 hours notice will result in an abortive charge of 50% of the  total price of the booking. 

• If a check-in or check/out  is arranged and the landlord’s / tenant’s representative does not arrive promptly at the specified time, this will result in an abortive visit and will be charged accordingly.

• At the end of the tenancy all personal items must be removed and cleaning must be concluded prior to check-out date. If a check-out is attended and the tenant has not completely moved out, the booking will be aborted and relevant charges will be incurred.

Meter Readings

• It is the agents / landlords responsibility to  make  Eaton Inventory Services  aware of the locations of any meters and to ensure that they are labelled and accessible. Should meters not be located or accessible to read, then readings will not be taken and we cannot be held responsible for this.

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General Information for all Parties

• It is the responsibility of the tenant, landlord and agent to agree on the accuracy of the report and it is advised that all parties sign it as confirmation.

• It is strongly advised that all parties examine the contents of the report produced prior to signing. Any discrepancies regarding the accuracy of the report should be brought to the attention of Eaton Inventory Services within 7 days; otherwise it is accepted the report is accurate.

• Any electrical appliances, boilers, gas fires, water supply and radiators are not tested. Fire alarms are only tested where appropriate and provided they are accessible.

• Areas such as lofts and  basements, etc  will only be checked upon instruction and extra charges will apply as per our current additional charges.